Terms of Service

01About these terms

These Terms of Service govern access to the Zanderbrook Workshop website and the purchase and use of our creative production services. Zanderbrook Workshop is an AI ads creative studio established on September 30, 2026. We provide services remotely, including AI UGC-style advertising videos, short-form video ads, product visuals, static advertising creatives and creative strategy. In these terms, ‘we,’ ‘us’ and ‘our’ refer to Zanderbrook Workshop, and ‘you’ refers to the visitor or client.

Please read these terms before requesting a project. A written proposal, statement of work or other project agreement may set out additional details for a particular engagement. If a signed project agreement expressly differs from these terms, that agreement controls for the conflicting project detail. Mandatory legal rights that cannot be excluded remain unaffected.

02Who may use our services

You must be at least 18 years old, or the age of legal majority where you live if higher, and have legal capacity to enter into the engagement. When acting for a business, you confirm that you are authorized to approve the project, provide its materials and accept its financial obligations. Please give accurate contact, billing and project information and promptly tell us about changes that affect the work.

Our services are intended for lawful advertising and commercial communication. We may decline a project that involves unlawful products or activities, impersonation, deceptive claims, unauthorized use of another person’s identity, infringement or content inconsistent with our production standards. Acceptance of a brief does not mean that the advertised business, product or claim has received legal approval.

03Requests, proposals and order acceptance

A project inquiry is a request to discuss services. It is not a confirmed order, a promise of availability or an authorization to charge you. Before production, we agree on the creative scope, deliverable count, formats, timing, revision allowance and price. A project begins when the required written approval, materials and agreed payment have been provided.

The website presents starting prices and package outlines. A custom quote may reflect creative complexity, requested duration, asset requirements, licensing, additional variations or accelerated scheduling. We will identify any additional charges before carrying out the additional work. We do not treat silence as approval of a material scope change.

04Service scope and creative definitions

An ad creative is a final advertising asset within the format and scope agreed for the engagement. A creative concept is an underlying idea, message or advertising angle. A new hook, call to action, aspect ratio or edit may be a variation rather than a separate concept. The production mix and how deliverables are counted are confirmed in the project scope, so a package quantity does not imply every possible combination of formats and versions.

AI UGC Ads are UGC-style assets created using AI-assisted production. They may use synthetic presenters, voices or scenes where agreed. A UGC-style presentation does not, by itself, represent a real person’s independent customer experience. AI Video Ads include short-form advertising content; Product Ad Creatives and Static Ad Creatives include visual advertising assets. Ad Creative Strategy concerns concepts, hooks, angles and messaging. Campaign management, media buying, advertising spend, landing-page development and ongoing account operation are excluded unless expressly included in writing.

05Client materials and responsibilities

You are responsible for supplying a complete brief and accurate information about the product, audience, offer and requested platforms. Please provide approved logos, product images, recordings, brand guidance and other agreed source materials in usable formats. Incomplete inputs, inaccurate information or delayed approvals may affect timing and require the schedule to be updated.

You represent that you own, or have the permissions necessary to use and allow us to process, all materials you supply. This includes trademarks, photographs, music, footage, designs, scripts, personal likenesses and voices. Do not provide passwords, full payment card details, government identifiers or unnecessary personal information in an ordinary creative brief. Obtain any required consents from the people whose information or likeness you ask us to use.

06AI-assisted production and human review

We combine AI tools with creative direction, editing and human review. AI-generated material can contain visual, audio or factual limitations, and the work may require adjustments to match the agreed brief. You should review final product depictions, wording, demonstrations and claims for accuracy before publication. We do not promise that an AI output will reproduce every physical product detail unless the project agreement specifically defines that requirement.

We will not knowingly create fabricated customer experiences or present a synthetic person as a real customer making an independent testimonial. If an advertisement uses a synthetic presenter, altered voice, simulated demonstration or other generated content, you and we must consider the applicable advertising rules and platform requirements for its intended use. The project should clearly identify any necessary consent, labeling or disclosure requirements before publication.

07Advertising claims and platform use

You are responsible for substantiating the product, performance, pricing and other factual claims you authorize for your advertisements. Claims about health, earnings, savings, environmental benefits or comparative performance may require additional support. We may ask for clarification or decline to include a claim that appears unsupported or misleading.

Creative files may be prepared for Meta, TikTok, YouTube, Google or another agreed platform. These services are operated by independent third parties. Their policies, review decisions and technical requirements may change. Preparing a file in an agreed format does not guarantee approval by a platform, account eligibility, a particular audience response or uninterrupted access to an advertising account. References to platforms describe compatibility or intended use and do not imply a partnership or endorsement.

08Pricing, payment and taxes

Prices are stated in U.S. dollars unless the written quote says otherwise. Starting prices are AI UGC Ads from $250 per video, AI Video Ads from $300 per video, Product Ad Creatives from $200 per creative, Static Ad Creatives from $125 per ad and Ad Creative Strategy from $400 per strategy. Monthly package prices begin at $1,250 for Starter, $2,500 for Growth and $4,250 for Scale. The approved proposal or invoice confirms the payable amount for your engagement.

Payment timing, deposits and milestone payments are agreed before production. We may pause work or withhold release of final files when an undisputed agreed payment is overdue, after providing notice and a reasonable opportunity to resolve it. Applicable taxes and separately approved licensing or third-party costs will be identified in the quote or invoice. Changes in public prices apply to new engagements and do not retroactively change an already accepted fixed quote.

09Monthly creative packages

Starter includes 10 ad creatives and 5 creative concepts, AI UGC and video creatives, static creatives, multiple hooks and calls to action, platform-ready formats and one revision per creative. Growth includes 25 ad creatives and 10 concepts, AI UGC and video ads, static and product creatives, hooks and variations, A/B testing concepts, creative strategy, priority production and up to two revisions per creative. Scale begins with 50 ad creatives and 20 concepts and includes the stated higher-volume production and strategy support; volume beyond those starting quantities is confirmed in the written scope.

A monthly package covers the production period identified in the agreement. The allocation of creative types, scheduling and any carryover arrangement must be agreed in writing. Automatic renewal or automatic billing applies only if separately disclosed and authorized; a displayed monthly price alone does not authorize either. If an agreed package renews, you may cancel future periods by notifying us before the next renewal date stated in that agreement. Cancellation of a future period does not waive payment for approved work already performed.

10Schedules, approvals and revisions

We confirm estimated milestones after reviewing the brief and receiving the necessary inputs. Delivery timing depends on the agreed scope, production queue and timely client feedback. Priority production means the scheduling treatment agreed for the package; it is not an unconditional guarantee of a fixed number of hours. If a material delay becomes apparent, we will communicate a revised schedule and discuss a reasonable resolution.

A revision refines an asset within the approved direction. A new concept, replacement brief, different product, substantially different script or additional format may require a scope change. Please consolidate feedback and identify the requested adjustments clearly. Included revision allowances are stated in the proposal or package. We seek written approval before charging for revisions outside that allowance. Technical corrections to a file that fails the agreed specification are not counted as a discretionary creative revision.

11Digital delivery and file access

Our services and deliverables are digital. There is no physical shipping, parcel tracking or delivery of tangible goods. Final files are supplied through the agreed electronic delivery method, which may include a file link, shared project folder or direct digital transfer. The project scope confirms file types, aspect ratios, resolution and whether editable source files are included.

Review delivered files promptly and tell us if a file is corrupt, inaccessible or inconsistent with the agreed technical specification. We will provide a corrected copy or workable access method where the issue is within our responsibility. Download and keep your own copy of approved final files. A delivery link is not a permanent archival service unless an ongoing storage arrangement is expressly included.

12Cancellation, refunds and service problems

You may request cancellation by contacting us with the project reference and reason. If production has not started and no approved, nonrecoverable third-party cost has been incurred, we will return the payment for the canceled work. If production has started, we will account for the work already performed and approved nonrecoverable costs and refund any remaining prepaid amount attributable to work that will not be performed. We do not automatically treat the full project fee as earned simply because a request was submitted.

If you believe a deliverable materially fails the agreed scope, notify us promptly and, where practical, within 14 calendar days of delivery. Describe the discrepancy and provide the relevant file or example. We will first discuss an appropriate correction or included revision. If we cannot remedy a material failure for which we are responsible, a proportionate refund or other agreed resolution may be available. A request outside that review period will still be considered where applicable law requires it or circumstances reasonably justify it.

A change of preference after approval, campaign underperformance or a platform rejection unrelated to a failure of the agreed scope does not by itself establish a defect in the service. This does not limit your rights for misdescription, nonperformance or other grounds protected by applicable law. Agreed refunds are returned through the original payment method where feasible; the time for funds to appear depends on the payment provider. Please contact us first about billing errors so we can investigate and correct them.

13Ownership, licenses and permitted use

You retain ownership of the materials you provide. You grant us a limited permission to use and process those materials to deliver the approved project, including through production tools and authorized service providers. This permission does not authorize unrelated public use of confidential materials or your identity.

After full payment, we grant you the rights in our contribution to the final deliverables specified in the project agreement. Where no separate assignment is stated, you receive a worldwide commercial license to use, reproduce, adapt and distribute the final paid deliverables for your brand’s advertising and marketing. Our pre-existing methods, templates, tools and know-how remain ours. Editable source files and unused concepts are included only if agreed.

Third-party music, footage, fonts and other licensed elements remain subject to their own license terms. AI-generated elements may not qualify for exclusive copyright protection in every jurisdiction. We do not guarantee exclusive ownership of a generated concept or that no similar output can be created elsewhere. We will identify material usage restrictions known to us, and you should use the delivered materials only within the agreed and applicable license scope.

14Confidentiality and public references

Both parties should protect nonpublic business information shared for the engagement, use it for the project and limit access to people and providers who need it for that purpose. This obligation does not apply to information already public without a breach, independently developed, lawfully received from another source or required to be disclosed by law. An additional nondisclosure agreement may govern a project if agreed before the relevant material is shared.

We will seek your permission before publicly displaying confidential project materials or naming your brand as a client. Your purchase of a service alone does not authorize a public case study or testimonial. If you approve a public reference, the permission should identify the material and intended use.

15Results, limitations and responsibility

Creative services provide assets and strategic ideas, not a promised advertising outcome. Results depend on factors including the offer, audience, media budget, campaign setup, website experience and market conditions. We do not guarantee revenue, conversions, click-through rate, return on investment or any other performance metric. A client’s reported experience does not establish the likely result for another client.

We are responsible for performing the agreed services with reasonable care. To the extent permitted by applicable law, neither party is liable to the other for indirect or consequential business losses arising from the engagement. Where lawful, our aggregate liability for an engagement is limited to the fees paid for the affected services. This limitation does not apply to fraud, willful misconduct, liabilities that cannot lawfully be limited or any other exception expressly agreed in writing.

16Website use, suspension and termination

Do not attempt to disrupt the website, access systems without authorization, upload malicious material or use the site to infringe another party’s rights. Website text, design and brand elements are protected by applicable intellectual property rules. Viewing the site does not give permission to copy its brand identity or reuse its creative assets as your own.

Either party may end an engagement for a material breach that remains unresolved after written notice and a reasonable opportunity to cure, unless an immediate end is justified by unlawful activity or serious security concerns. We will address completed work, outstanding payments, final file rights and any unearned prepaid amount according to the agreement and these terms. Provisions intended to survive, including confidentiality, payment obligations and licenses for paid deliverables, continue as appropriate.

17Governing law, disputes and updates

Unless the project agreement states otherwise, these terms are governed by the laws of Iowa, United States, subject to applicable mandatory protections. Please contact us first to discuss a dispute in good faith. Nothing in these terms prevents either party from using a court or other dispute process available under applicable law, or requires a consumer to waive mandatory protections in their place of residence.

We may update these terms to reflect changes in services, business practices or legal requirements. The date at the top identifies the current published version. Material changes to an existing accepted engagement require notice and, where necessary, agreement; they are not imposed retroactively merely by changing this page. If part of these terms is unenforceable, the remaining provisions continue to the extent lawful.